• Frequent questions


1. Where is the laboratory?

It is located in the Clínica Rotger. Access through Vía Roma nº 3. Ground floor.
Direct access with no architectonic barriers
Underground parking at a few metres
In the heart of Palma

2. At what time can I go to the laboratory?

Normal blood draw times: 

  • Monday to Friday: from 07:00 to 11:00 h.
  • Saturday: from 07:00 to 11:00 h.

It is recommended to be there at first thing in the morning when:

  • Your analysis includes long duration tests such as glucose response curve or food intolerance tests. 
  • Your analysis includes hormonal detections

Should you doctor consider your analysis is urgent, you can come from 07:00 to 20:00 h. (Monday to Friday) or from 08:00 to 14:00 h. (Saturday).

The laboratory has a 24 hour emergency service, the whole year round.

Click here for all information on our opening times 

Do not forget to bring your Identity card or identifying document, insurance Company card and referral slip from your doctor.

3. Do I have to make an appointment to have an analysis?

It is not necessary to make an appointment for most analysis, except for:

- Home Blood draw.
- Special functional tests: sweat test, Synacthen test, etc.

4. Is fasting required?

Generally speaking, fasting is required unless the doctor indicated the contrary.
Fasting means no intake of solid food and liquids (except water) during the 10 hours prior to the analysis.
In children under 1 year of age, the period of fasting will only be 4 hours.
You can drink water unless your doctor indicates the contrary.

You will find more information in the sample collection instructions area

5. Can I brush my teeth?

There is no inconvenient in brushing your teeth previously unless your doctor indicates the contrary.

6. How do I collect urine?

  • Normal urine: collect the first urine of the morning in a sterile canister having previously washed the genitals with water and soap.
  • Send to the laboratory within the 4 hours following its collection.
  • ·  24 hours urine: please check the instructions in the sample collection instructions area.

7. How do I collect samples?

Please check the sample collection instructions area.

8. Can I take my medication before the analysis?

In general, you can take your normal medication except when:

  • Your doctor indicates the contrary
  • The levels of one of the medication you are taking has to be measured (digoxin, lithium, etc.).
  • Thyroid hormones must be detected. In this case, it is recommended to take the medication after the blood draw.

9. I have a port-a-cath, Can I have a blood draw through it?

Yes. We have specialised nursing staff.

10. Do I need an authorisation from my insurance company?

Except for very few cases, it is not necessary to request previous authorization. 
In general, authorisation is required for genetics and molecular biology tests.

11. The doctor requesting the analysis does not work at Clínica Rotger. Can I have my analysis in your Centre?

Yes.
Unfortunately, at present, some insurance companies do not cover the analysis made in our laboratory. This is the case with Asisa (it only permits prescriptions from doctors from Clínica Rotger) and collectives Muface and Isfas.

12. I do not have a medical insurance. Can I request a budget?

Of course. Do not hesitate to contact us. We will surely find the way to adapt to your needs through our programme. Medical Solutions.

13. When will the results be available?

Normally in 24 hours.
Being able to carry out 98% of the determinations in our facilities we can guarantee the best delivery date.
If the analysis includes tests that require a longer time, this will be pointed out when taking the sample.

14. How can I collect the results?

  • Personally in our centre.
  • Through authorised person (you must fill out the authorisation on the form you will be handed at the time of taking the sample).
  • Online through our website analysis consultation (remember to request the Access to the Clients area, if you have not done it yet)

 

DO NOT FORGET TO BRING YOUR IDENTITY CARD OR IDENTIFYING DOCUMENS, INSURANCE COMPANY CARD AND REFERRAL SLIP FROM YOUR DOCTOR. DO NOT HESITATE TO CONTACT THE CENTRE IN CASE OF ANY DOUBT.